[Rachel Burns] My name is Rachel Burns and I'm the founder of Bold Spoon Creamery. We're makers of small batch premium ice cream. So as a CEO of a small business, the scope is vast. But at the end of the day, what I really try to focus the most on is our food safety practices, innovation, and customer acquisition, making sure our current customers are happy and we're able to grow those relationships, which means a million different things on any given day. But that's what I'm shooting for. So at Bold Spoon, we're makers of small batch premium ice cream. We actually have a production facility on my farm that's FDA inspected, third party audited. And our primary customers are institutions. So we supply ice cream for professional sports stadiums, for universities, for hospitals, the airport, hotels, resorts, and grocery as well. So our responsibility is broad to very large institutions that have very stringent food safety regulations as they should. So for us, kind of what I think makes us special just in terms of our product is it's all natural, so no artificial colors, flavors, or ingredients. And many of the fruits and herbs that we use in our ice cream, we grow on our farm. So it really is, we call it a farm to bowl experience.
Well, we had several challenges. One just in general was paper. I can't stand paper. And prior to implementing Jolt, we were taking manual temperature logs. and then filing those manual temperature logs. And that's not a scalable path. But sadly, there are many companies, many, many times the size of ours that do exactly that. But really, I wanted an audit-ready, hands-off, easy button to monitor our temps that if a client had a problem, I could, with ease in seconds, produce our temperature logs. I would say the processes, having someone manually take temperature logs, it's not a time-consuming thing, but frankly, it's not really a value added thing either. And it only happened twice a day, right? So you were really only telling that the temperature was within range two times a day, right? So having the more continuous monitoring is vital, if I'm away for a couple days, right? Like I could look at my phone right now and tell what the temperature is from anywhere that I am. And I, as I said, our clients are really large institutions and A lot of them, frankly, have at different times experienced complete product loss, not just of ours, but whatever was in the freezer because it went down overnight and was discovered the next morning when someone came in. And that would never happen to us, right? So it's the ability to protect our product, to make sure that it stays safe, people aren't getting sick from it. It's massive. I mean, it's impossible to say how impactful that is to an ice cream business, right?
I mean, networking is always right. Like as an owner of a small business, you always have to be doing that. But not just for the part of like getting a new client, just like learning from each other and then sharing maybe some knowledge that you have as well. So that's always there. But what I really am the most excited about, or maybe equally so, is we came into your ecosystem through Jolt. So today, that is really kind of our primary product that we're using. But I'm really here to understand kind of more holistically how we could kind of maybe enhance some of the process that we're doing, moving some to your checklist, just a more integrated solution. We have some other providers for some other things, but really I just want like one home for everything. So I'm really the most excited about how to see how we can make that happen. One thing that I've actually come across in talking with other small business owners is a I don't know why, but a lot of them think that a solution like this is too big for them. But I really do think that you could make the solution as big or small as you are, right? Like I am the owner of an ice cream business that has a production facility on my farm in the middle of the country. And it works beautifully for us. But you also have companies that are global and it works beautifully for them. Right, so there's like an application, I think, no matter kind of where you are in your journey.