SmartSense Customer Success Provides Ease in Partnership

Hear from several brands about the way their experience with SmartSense has been characterized by mutual empowerment, long-term partnership, and innovative collaboration. 

[Rob Bennett] What brought us to SmartSense was the cellular solution and the ability to customize the system for us. What has kept us with SmartSense is the customer service and the dedicated team that supports us.

[Joe Laufenberg] SmartSense has been a great business partner for us that has really locked arms with us over these last couple of years and helped us solve operational problems even if they fall outside of food safety. That's what I think is great about SmartSense. They're willing to look outside of their core focus as a business to say, “Hey, we're partners together, we want to help you win.”

[Hsing-Yi Hsieh] I really consider SmartSense as part of the company now, and they care about the success of our program. And by doing so, we have this open communication that has led to great improvements to the program. We really look for many, many years of partnership going forward.

[Dagmara Gujda] The support that we get from SmartSense is also great. Quick to respond to any of our questions.

[Steve Sparks] SmartSense has been a good team player to work with. And when we wanted to roll something out, we wanted to try something, we want to ask for something, they've been great to do that. We've been able to partner on other initiatives and pilot and test and move to the new platform, which has been pretty exciting.

[Jenny Scott] I would say the ease of partnership, the reaction the teams take if we've got an issue we're engaged in and looking for a solution is the biggest piece. And the team is one hundred percent on board from the Walmart side, the Sam's side to get us to where we need to be.

[Steve Sparks] The availability, the communication, that level has always been a high level and good to work with.

[Emily Miano] SmartSense is kind enough to come out to take part in that training with us. Our customer service rep, Jill, is coming out to set that up. We're super excited to have her and have her expertise on site.

[Callin-Godson Green] Having the kind of two-way communication system was vital for this relationship with SmartSense. I needed a program that essentially, if a restaurant told me something wasn't working, that we could go back and change it on our end immediately, and it would be changed by the next day, by an hour later, whatever it may be, which SmartSense can do.

[Joe Lasek] We've been here for 25 years, love the family. They are great folks to work for. And we and the family needed support from SmartSense, a family environment. And that's one thing in our partnership that we have: good, open and true, and honest dialogue in between the two organizations. So, we really appreciate that environment.

[Abe Acosta] SmartSense turned out to be the best partner for us, and primarily because they're willing to experiment. They're willing to partner and try things that may not always be successful. Others weren't willing to do it. It's really a collaborative relationship and just like any other relationship, it's got to be open communications with mutual respect. Feedback is a gift. And we found out that it goes both ways. We share responsibility of ensuring that we've got adoption and implementation and accountability of the system and SmartSense has accountability to take that feedback from our teams and apply it in a system that's easy for us to do.

[Anna Kitchens] With the training and the partnership that we had together between Honey Baked and SmartSense, and everything from the start of installing the gateways and sensors and working with our store GMs, all the way to three or four years later, of being able to look at additional technology solutions.

[Benjamin Pitts] SmartSense is an excellent partner. We come to them with ideas or needs that we have, and they've grown their program and met the needs that we've asked for. You couldn't find a better group to work with.

80K+ sites continuously monitored

SmartSense by Digi manages more than 80K+ sites for leading brands in healthcare, retail, food service, education, and transportation and logistics.

We needed a vendor that could grow with us and provide added levels of consistency and quality to our solution. SmartSense was the perfect fit. Leveraging IoT-enabled digital checklists will help us stay consistent and efficient as we increase our number of locations.

Tracy Kim, Chief Operating Officer


At Rite Aid, we deployed SmartSense’s IoT technology in over 2,400 sites to monitor medication stability, ensure customer safety, and reduce product loss. We needed a digital solution to enable continuous monitoring of our medications and vaccines to meet or exceed FDA and Board of Pharmacy regulations.

Summer Kerley, GVP Pharmacy Growth & Clinical Programs

Rite Aid