CVS Protects Several Billion
Dollars' Worth of Cold Chain Product
with SmartSense

CVS Health protects several billion dollar's worth of medications, vaccines, and other critical cold chain products with condition monitoring from SmartSense. We caught up with Molly Gombos (Lead Director, Retail Quality Standards) at our user conference, #SmartSenseLIVE 2023, to hear how CVS promotes patient safety through meticulous inventory monitoring and management.

Like most retail pharmacies, we have several billion dollars' worth of cold chain product that we dispense and house in our pharmacies annually. We needed a top-of-the-line solution to make sure that we had really, really tight monitoring of that inventory to promote the highest levels of patient safety and to make sure we're not losing product unnecessarily.

We use a SmartSense device in every single refrigerator or freezer that we have in our pharmacies. We have upwards of 50,000 SmartSense devices. Each location has a SmartSense gateway, and all our pharmacists are trained to use the SmartSense website to monitor their temperatures. The platform is simple enough that new pharmacists and technicians are able to come in and engage with the website without a lot of training.

We have a ton of SmartSense devices across our 9,000 locations. They have a very low fail rate, so there's not a lot of maintenance for us. When we get the devices in the fridges or in the freezers, we trust them to work. They've proven to work. 

Last I'd say, really good customer support, so when we have issues or questions or we need enhancements, the SmartSense team is always at our fingertips, ready to help and employ any of the things we need.

80K+ sites continuously monitored

SmartSense by Digi manages more than 80K+ sites for leading brands in healthcare, retail, food service, education, and transportation and logistics.

At Rite Aid, we deployed SmartSense’s IoT technology in over 2,400 sites to monitor medication stability, ensure customer safety, and reduce product loss. We needed a digital solution to enable continuous monitoring of our medications and vaccines to meet or exceed FDA and Board of Pharmacy regulations.

Summer Kerley, VP Clinical Services and Business Development

Rite Aid

We researched many providers and the decision to select SmartSense was obvious. Signature Healthcare prides itself on delivering impactful therapeutic outcomes through consistent, high-quality patient care. SmartSense will empower our employees to continue doing exactly that, leveraging advanced data and IoT-enabled asset monitoring to drive critical decision-making. We look forward to working with SmartSense as we work through fire recovery to ensure that patient safety and compliance remains our top priority.

Margaret Clapp, Director of Pharmacy

Signature Healthcare