I'm with Jerry's Enterprises and my name is Dana Glade. I'm the Director of Operations. I oversee our Cub Foods operations. We're a franchisor. We have 17 locations. We have 4 Jerry's Foods locations and two County Market locations. In operations, I'm pretty much involved with anything that involves keeping the food safe and getting it out the door. So my principal responsibility is to make sure that everything is executed at a high level in the store, that our food is safe, well stocked, and the customer are taken care of.
Food safety is one of our pillars and certainly is paramount in our business, not only from a success standpoint, but also to keep our customers and our employees safe. The challenges that we come up with are good challenges. States and local municipalities, we get regularly inspected. We have to make sure that everything from frozen to refrigerated product is safe, from our hot holding temperatures and the items that we cook, I'm holding throughout the day. There was a company not too long ago that had a problem with temperatures and had a recall and people get sick or worse. We're not going to expose ourselves to that. So for us, the food safety piece is paramount, food quality obviously important as well, but our job is to keep our customers safe, which keeps our company safe.
We've been with SmartSense probably for about six or seven years. It started out, I was primarily interested in temperature probing, right? Hot holding, cold holding temperatures. What we found out was that we were exposed in our refrigerated and frozen cases. We had systems in place to monitor if a rack went down and took down a bank of freezers or so but it was reactionary. It was by the time we were notified it was too late. We ended up with discovering there was a problem when we already had lost product. But it certainly has been a positive for our company to have these sensors monitored. We've had, if we lose a bank of frozen ice cream, it doesn't take long for that to be a spoilage and it's 60, 70, $80,000 in a heartbeat. We typically have multiple saves every year from being notified that we have an issue with one of our frozen cases, one of our refrigerated cases. We're able to take swift and immediate action to remedy that because we're notified. And that's something we did not have before. So not only are we safe with our temperature probing in our deli departments, which is primarily where we use the temperature probing, but the cases and the coolers and freezers throughout the store. We've benefited from multiple saves due to the SmartSense systems.
You don't realize how exposed you can be with your product and food liabilities until you really know what's going on day in and day out. And as much as it's been rewarding to save a lot of product due to catastrophic failures, it's some of the small things that make us more efficient and certainly our quality and safety in our stores improve because of that system.
