Kroger Health Enhances Compliance Visibility Across 2,200 Pharmacies and 200 Clinics with SmartSense

 
Kroger Health is strengthening operational reliability and healthcare compliance across its pharmacies and clinics with SmartSense. Managing thousands of locations, diverse equipment, and constantly evolving regulations requires a solution that adapts quickly and supports frontline teams. SmartSense delivers real-time visibility, healthcare-focused workflows, and accessible monitoring that helps Kroger ensure safety for vaccines, lab specimens, and other critical products. With an intuitive interface and system-wide scalability, SmartSense has become the flexible, trusted platform Kroger Health uses to keep its healthcare operations running smoothly.

[Christina Nadeau] My name is Christina Nadeau. I am the Manager of Equipment & Functional Support for Kroger Health. In my role, I am responsible for all of the equipment in our pharmacies. That includes drive-thrus, refrigeration, automation, basically anything that keeps our pharmacies running. So I have a real understanding of the need to have reliable and safe equipment that our pharmacies can count on.

There are so many regulations and guidelines that we have to follow, and they're ever-changing. So having a system that could very easily change very quickly was really key. We wanted something that was healthcare focused. We wanted something that was easy for our teams to use. We really wanted a one-stop shop for our teams to have all the tools they needed.

With our previous system, its centralized visibility, it wasn't super accessible outside of the Kroger network. So having a tool that our leadership can see at any time, see what's happening in real time, has been valuable. The ease of the system has been really appreciated by our teams. It wasn't difficult for them to learn SmartSense. They were able to adapt relatively quickly. Having everything right on hand, knowing that the alerts they're getting are true has been just such an immense change for them.

So we have 2,200 pharmacies and we have 200 clinics. So finding something that was good for everybody was a challenge. We looked at a few systems before we decided SmartSense was the one for us. And because we see so many different types of products, we see vaccines, we see blood samples, we see lab specimens, it was really key for us to find something that could meet all of those many criteria and really be able to again change quickly for those ever-changing guidelines.

90K+ sites continuously monitored

SmartSense by Digi manages more than 90K+ sites for leading brands in healthcare, retail, food service, education, and transportation and logistics.

We have a ton of SmartSense devices across our 9,000 locations. They have a very low fail rate, so there's not a lot of maintenance for us. When we get the devices in the fridges or in the freezers, we trust them to work. They've proven to work.

Molly Gombos, Lead Director, Retail Quality Standards

CVS Health

I think the big difference with SmartSense is the ease of use and the ability to actually get more data and be able to trust that when we get information from there. So any sort of alarm or any call that we get from SmartSense is a valid alarm.

Alicia Broussard, Laboratory Director

Generation Next Fertility