How do you provide the best technical support ever? Read on and find out how we provide the best technical support ever for our USB and wireless temperature monitoring products without outsourcing a single inquiry.
You’ve heard the old saying “sales is everybody’s job”? At Temperature@lert, technical support is everybody’s job. Considering we’re staffed primarily by engineers who design and build our products, when you contact Temperature@lert technical support for help with your USB or wireless temperature monitor, you’re connected to a talented Temperature@lert team member who can resolve your issue immediately.
Why do we do this? First, if there is a bug or other software issue when the engineers see enough inquiries related to it they’re more apt to go fix it rather than deal with the same inquiry again and again. Second, we’ve done 80% of the support work before you’ve even received your Temperature@lert product by making our USB and WiFi temperature monitors very easy to use. That single fact cuts our technical support inquires to a trickle. Now that we’re down to a trickle, it doesn’t make sense for us to hire, train and dedicate a full time staff for technical support. Nor can we justify referring you to an overseas call center, that actually ends up causing more problems than it solves.
When you need technical support from Temperature@lert, just go to http://www.temperaturealert.com/support to read about common issues or contact us. We’ll get right back to you. If you'd like, we can even perform a remote control screen share and troubleshoot your product in real-time over the Internet. That’s how you deliver the best technical support ever!