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Our customer-proven solutions monitor medications and food inventories for some of the most recognizable names in the industries of healthcare, food service, and transportation, and logistics. See how our solutions adapt to your industry needs.
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SmartSense was created to use the power of the Internet of Things (IoT) to help our customers protect the assets most critical to the success of their business.
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FAQS
SmartSense Frequently Asked Questions
What is SmartSense by Digi and how does it work?
SmartSense by Digi is an enterprise-grade IoT solution that enables real-time monitoring of temperature, humidity, and other environmental conditions with prescriptive alerts for improved employee productivity. It uses wireless sensors, gateways, and a cloud-based platform to automate compliance, prevent inventory loss, and optimize operations. Data from SmartSense devices is continuously collected and transmitted to an intuitive dashboard, giving users immediate insight and visibility into conditions across locations.
How does SmartSense by Digi monitor temperature and environmental conditions in real time?
SmartSense uses calibrated wireless sensors that measure temperature, humidity, and more at defined intervals. These sensors communicate with gateways that transmit the data securely to the cloud. Users can access real-time dashboards and receive instant alerts via SMS, email, phone call, or mobile notification when conditions deviate from set thresholds. This enables quick response and risk mitigation.
Is SmartSense by Digi compliant with food safety, cold chain, or healthcare regulations?
Yes. SmartSense by Digi is designed to support compliance with a wide range of regulations, including FDA, HACCP, CDC, VFC, JCAHO, AABB, GxP, ICH, FSMA, BOP, CLIA, NIH, and GCLP guidelines and requirements. It provides digital audit trails, calibration logs, and automated reporting that reduce the burden of manual compliance and increase audit inspection readiness.
What makes SmartSense by Digi different from other remote monitoring solutions?
SmartSense stands out for its end-to-end platform, combining accurate and rugged IoT hardware with a scalable, cloud-based software ecosystem. Unlike point solutions, SmartSense provides centralized visibility, predictive and prescriptive analytics, digital workflows, and enterprise integrations. This makes it ideal for multi-site organizations seeking operational consistency and real-time control. SmartSense is a single-source solution, providing all software and hardware with an inclusive pricing model for connectivity, NIST calibration, and ongoing Customer Success.
Can SmartSense by Digi help reduce operational risk and product loss?
Absolutely. By providing continuous monitoring and instant alerts, SmartSense helps prevent and remedy temperature excursions and equipment failures that can lead to product spoilage, regulatory violations, or lost revenue. Its automated logs and task management tools also reduce human error and improve compliance.
Does SmartSense by Digi integrate with existing enterprise systems via APIs?
Yes, SmartSense supports robust API integrations that allow customers to connect sensor data with ERP, inventory, compliance, business intelligence, and reporting systems. This ensures seamless data flow across platforms and enhances enterprise-wide decision-making.
How does SmartSense by Digi support audit readiness and digital compliance reporting?
SmartSense automatically collects, stores, and organizes compliance data in a secure cloud environment. The platform generates customizable reports that are audit-ready and include sensor logs, checklist histories, calibration records, and confirmation of corrective actions—reducing preparation time and increasing transparency.
What types of sensors and devices are included in the SmartSense by Digi solution?
SmartSense offers a range of wireless sensors that monitor temperature, humidity, acceleration, light, impact, and location. Devices include probes that aid in workflows for HACCP compliance, integrating seamlessly with the solution’s digital checklists. All devices are easy to install and designed for continuous, automated monitoring. SmartSense is an open platform that can collect data from sensors and probes from other manufacturers.
Can SmartSense by Digi be installed in existing facilities without disruption to normal operations?
Yes. SmartSense is designed for quick, non-invasive deployment. Wireless sensors and gateways require no wiring or infrastructure changes. Most installations can be completed within hours, allowing facilities to gain value quickly with minimal disruption.
How does SmartSense by Digi provide real-time alerts and mobile dashboard access?
SmartSense pushes real-time sensor data to a cloud dashboard accessible from any web-enabled device. Users receive alerts via SMS, phone, email, or app notifications if thresholds are out of range for unsafe periods of time. The mobile dashboard and alert hierarchy customization capabilities allow managers and staff to take immediate action from anywhere.
What is remote temperature monitoring and why is it important?
Remote temperature monitoring uses wireless sensors and cloud-based software to continuously track environmental conditions without manual input. It’s essential for ensuring product safety, regulatory compliance, and operational efficiency. Unlike manual checks, it offers real-time visibility and immediate alerts when conditions deviate, helping organizations prevent loss and ensure consistent quality.
How do real-time environmental alerts prevent inventory loss?
Real-time alerts notify frontline employees the moment a temperature or humidity threshold is out of compliance. This allows teams to take immediate action in the form of relocating products, closing refrigerator doors, or even repairing equipment. These corrective actions are critical to execute before damage occurs. Real-time environmental alerts help reduce spoilage, maintain safety standards, and protect revenue across storage, transport, and operations.
What are the advantages of replacing manual logs with automated monitoring?
Automated monitoring eliminates human error, saves time, and ensures round-the-clock visibility. Unlike paper logs, which can be misplaced or inaccurately filled out, digital records are reliable, time-stamped, and centralized. Automation also improves audit readiness and reduces labor costs associated with manual checks. Auditors and regulators prefer automated logs.
How can organizations stay compliant with cold storage regulations using digital tools?
Digital monitoring platforms provide continuous tracking, automated logs, and pre-configured compliance reports that align with regulations. These tools simplify documentation for inspections, alert teams in real time, and support corrective actions, making regulatory compliance more manageable and less resource-intensive.
What should you look for in a temperature monitoring platform?
Key features to look for include wireless sensors, reliable cellular connectivity, real-time data access, customizable alerts, cloud-based storage, reporting tools, and API integration. A good platform should also offer scalability, mobile access, and strong customer success and support. These features help ensure operational resilience and compliance.
How do wireless sensors help reduce human error in compliance processes?
Wireless sensors automate data collection, removing the need for manual readings and log entries. This reduces mistakes caused by oversight, fatigue, or incorrect measurement, not to mention pencil whipping. Automated systems also provide time-stamped data, ensuring accurate records for audits and compliance.
What’s the ROI of switching from manual to digital environmental monitoring?
Switching to digital monitoring saves labor hours, reduces product loss, and improves compliance. These efficiencies result in measurable ROI through avoided waste, fewer regulatory fines, and less time spent on manual data entry and reporting.
How does cloud-based data logging improve operational visibility?
Cloud logging centralizes sensor data across locations and makes it accessible in real time. Managers gain a complete view of environmental performance and historical trends, enabling faster decision-making, better compliance tracking, and improved response to anomalies.
What features are essential for audit-ready compliance systems?
Audit-ready systems should include real-time data capture, secure storage, user access tracking, digital checklists, calibration logs, and customizable reporting. These features streamline inspection preparation and reduce the risk of non-compliance during audits.
How do task automation and digital checklists support quality assurance?
Automated tasks and digital checklists guide staff through critical procedures, ensuring consistency and accountability with the intelligence of advanced prescriptive analytics. They also provide time-stamped documentation that confirms when and how tasks were completed. This improves quality assurance and simplifies compliance tracking.
How long does SmartSense retain sensor data for compliance and analytics?
Some providers only make 30 days of historical data available or charge extra for extended storage. SmartSense, by contrast, includes three years of data directly in the application plus four additional years via API—a total of seven years of visibility. This long-term access supports compliance audits, trend analysis, and continuous improvement without extra cost or complexity.
Can SmartSense generate reports automatically?
Many IoT monitoring platforms rely on manual CSV or Excel exports, leaving teams to build reports themselves. SmartSense automates the process with visual dashboards and PDF summaries for compliance, performance, and audit tracking—turning data into actionable insights rather than raw exports.
What types of alerts can SmartSense send?
While some systems limit alerts to email or require custom integrations for SMS, SmartSense provides built-in multi-channel alerting via SMS, email, voice, and push notifications. Real-time escalation logic ensures alerts reach the right person fast, minimizing downtime and risk.
How does SmartSense handle user roles and permissions?
In some platforms, alerts are tied to individual users, creating bottlenecks and blind spots. SmartSense eliminates that limitation with role-based access control, team routing, and group permissions—so alerting and visibility scale naturally with your organization’s structure.
Does SmartSense have a mobile app?
Unlike solutions that only work through desktop dashboards, SmartSense offers a fully featured mobile app for alerts, asset views, corrective actions, and audits. Field and operations teams can act immediately from anywhere, improving responsiveness and accountability.
What is the SmartSense Corrective Action Framework?
Other platforms often require users to type free-form notes when incidents occur. SmartSense replaces that with pre-built, configurable Corrective Action Lists that capture time stamps, responsibility, and audit history—ensuring alerts drive measurable, documented outcomes instead of paperwork.
Does SmartSense use artificial intelligence or machine learning?
Some IoT solutions stop at basic threshold alerts without prescriptive intelligence. SmartSense IQ applies AI-powered anomaly detection, risk scoring, and decision support to help organizations identify issues early and make data-driven operational improvements.
Can SmartSense group sensors by asset or location?
Many platforms require managing sensors one by one, with no way to group or tag them efficiently. SmartSense’s asset-based architecture with flexible tagging lets users apply alarm logic across entire equipment sets or facilities, simplifying large-scale management.
How does SmartSense approach sensor size and battery life?
Some competitors promote ultra-miniature sensors with claimed 10–15-year batteries, but in reality, devices are often serviced or replaced sooner due to operational changes and compliance cycles. SmartSense balances compact form with reliability and serviceability, ensuring sensors are easy to maintain without long-term lock-in.
Is SmartSense easy to install and deploy at scale?
Quick “peel-and-stick” installs sound appealing, but they often come with limited device intelligence and minimal integration. SmartSense prioritizes enterprise readiness through validated installations, structured onboarding, and end-to-end data verification—so deployments scale with confidence, not shortcuts.
How many sensors can connect to a single SmartSense gateway?
Some providers advertise extreme density—up to thousands of sensors per gateway—but that can introduce a single point of failure. SmartSense uses a balanced, resilient architecture with both cellular and LAN options to maximize uptime in food safety, healthcare, and retail environments.
What communication protocols does SmartSense use?
A few competitors rely on proprietary protocols that create vendor lock-in and auditing challenges. SmartSense is built on open, standards-based communication protocols, making it easier for IT teams to integrate, secure, and future-proof their IoT ecosystems.
Does SmartSense offer APIs for custom integrations?
Some platforms are “API-only,” requiring developers to build dashboards and reports from scratch. SmartSense offers both robust APIs and a complete out-of-the-box platform for compliance reporting, analytics, and automation—reducing the lift on IT and compliance teams.
What types of sensors are available through SmartSense?
While some providers market a wide but generic sensor catalog, SmartSense focuses on deep, industry-specific coverage for food safety, healthcare, and pharmaceutical cold chain applications. Its purpose-built sensors are designed for accuracy, documentation, and regulatory performance.
Does SmartSense equipment meet industrial certification standards?
Certain industrial-focused vendors emphasize ruggedized or explosive-atmosphere certifications that may not apply to most foodservice or healthcare settings. SmartSense delivers the right level of reliability and compliance for restaurants, labs, retail, and healthcare—without unnecessary cost or complexity.
Why is long-term data retention important for compliance?
Some monitoring platforms provide only short-term storage by default, forcing customers to buy extended access later. SmartSense includes multi-year retention as standard, giving organizations a complete audit trail for investigations, regulatory reviews, and performance analysis.
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