How do I register and manage assets across multiple locations?
Asset registration is done automatically (and added to the account) at the time of shipment. Monitor makes it easy to edit, and retire assets across your organization. You can assign key identifiers such as make, model, and serial number, and apply custom tags, zones, and other metadata for precise categorization. All asset updates can be completed both on the web platform and within the mobile install app, ensuring flexibility and accuracy in the field. Monitor is built for multi‑site operations, offering a multi‑site, multi‑zone hierarchical structure that lets organizations mirror their real‑world operational footprint. With granular access controls, teams can define who can view or manage assets at the enterprise, site, zone, or department level, enabling secure and scalable deployment.
How does the system manage sensors, gateways, and connectivity?
Monitor provides full sensor and gateway management, allowing you to assign sensors directly to assets and oversee gateway health in real time. You can track battery status, connectivity, missed reports, and power events to maintain reliable, compliant monitoring. Monitor also provides proactive gateway alarm notifications for conditions that may impact network and sensor reliability, including offline alerts, low‑battery warnings, and power‑loss notifications. By surfacing infrastructure issues early, the system helps organizations maintain consistent monitoring coverage and avoid gaps in environmental data. Monitor protects your data even during outages with local data caching and battery‑backed hardware. If connectivity or power is interrupted, the system continues capturing data and automatically syncs when restored, preventing data gaps and maintaining compliance continuity.
Can the system monitor both stationary and mobile assets?
Monitor covers a broad range of applications, including both stationary assets—such as refrigerators, freezers, ambient rooms—and mobile assets like coolers, transport containers, and vehicles. Using Voyage integration, organizations can track location, movement, and zone transitions, ensuring full cold‑chain visibility from storage to transport.
How does the system manage NIST‑certified probe calibration?
Monitor delivers full NIST probe management, supporting compliance‑driven environments. NIST certificates are automatically provided online immediately after probes are installed. Users can manage calibration schedules and maintain complete audit logs. This ensures traceability and verification for audits, inspections, and regulatory requirements.
How do I configure alarms and reduce false alerts?
Monitor gives organizations full control over alarm thresholds, delays, and severity levels, allowing teams to tailor alerts to operational requirements. You can configure time‑based alarm schedules, such as business hours or after‑hours monitoring, ensuring alerts only trigger when they're relevant. Maintenance Mode allows organizations to suppress alarms during planned downtime—such as equipment service, cleaning, or replacements—avoiding alert fatigue and maintaining clean reporting. SmartClose™ applies AI to identify and auto‑resolve transient or non‑actionable alarms, such as brief temperature fluctuations or short connectivity blips. By closing these low‑risk events automatically, Monitor helps organizations dramatically reduce alert fatigue, freeing staff to focus on true operational risks without compromising safety or compliance.
How does the system handle incidents and escalation?
When an alarm triggers, Monitor automatically creates an incident, streamlining response workflows. Incidents can be filtered by severity, asset, or location, making it easy for teams to prioritize critical issues. Users can assign incidents, acknowledge alarms, and document corrective actions, creating a complete, audit‑ready history of every event. Monitor also offers robust multi‑tiered escalation workflows to ensure no critical event goes unanswered. Teams can configure escalation rules, shift‑based routing, and custom response timers that fit their staffing model. If an incident isn't addressed within the defined timeframe, Monitor automatically escalates it to the next responsible team or individual.
What real-time dashboards and visualizations are available?
Monitor's Live Display functions as a real‑time command center dashboard, giving teams an instant view of all monitored assets. It displays current asset status—including normal, alarm, offline, and maintenance states—and automatically refreshes to keep information up-to-the-minute. Data is aggregated by site, making it easy for multi-location organizations to assess operational health at a glance. Monitor also offers a robust Asset Details View with interactive, time‑based graphs. Users can quickly switch between Today, Yesterday, 7 Days, and 30 Days to evaluate trends and performance. The dashboard highlights minimum, maximum, and average readings, as well as in‑range percentage metrics, helping teams validate compliance, identify anomalies, and optimize workflows with confidence.
How do I track incidents and alarm trends across my organization?
Monitor includes an Incident Overview dashboard featuring a sortable, filterable table that surfaces key operational insights. Teams can explore alarm patterns, review current open issues, and evaluate organizational response performance. This central view supports proactive risk management and continuous improvement across sites and departments.
How do I navigate and filter data across locations and departments?
Monitor enables users to filter and navigate data through a flexible location and device hierarchy. Teams can drill down by organization, business unit, location, or department, making it easy to pinpoint issues, compare performance, and manage assets at scale.
What compliance and audit reports does the system generate?
Monitor delivers comprehensive Asset Summary Reports that provide a complete view of asset performance, including essential compliance metrics such as in‑range percentage, minimum/maximum/average/MKT readings, and time spent out of range. Monitor also generates a detailed Asset Health Report, creating a data‑driven asset score based on aggregated performance, sensor readings, alarm history, and configured thresholds. For daily compliance tasks, the Compliance Report tracks AM/PM readings and clearly identifies missed or incomplete checks, ensuring teams remain audit‑ready. The Asset Alarm Configuration Report documents alarm rules, schedules, thresholds, and escalation paths for governance validation. Incident Reports provide exportable summaries of open and closed incidents, including detailed alarm counts for trend analysis. All reports are available in audit‑ready PDF and CSV formats, making it easy to share verified documentation with auditors, inspectors, and corporate QA teams.
