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CONTACT USSmartSense was created to use the power of the Internet of Things (IoT) to help our customers protect the assets most critical to the success of their business.
See our storySimplify restaurant operation management with SmartSense by Digi® remote temperature and compliance monitoring system for restaurants.
SCHEDULE DEMOCafe Rio’s commitment is to strengthen operational execution, ensuring every guest receives safe, high-quality food. As they manage 155 locations, real-time sensing and alerting are imperative to helping restaurant teams act with precision.
Sweetgreen’s commitment is to protect product quality, ensuring every guest receives safe food. As they tackle coast-to-coast operational challenges, real-time prescriptive actions are imperative to helping restaurant teams act quickly.
John Paul Thomas, VP of Operations Services at honeygrow, shares how his team quickly embraced SmartSense, improving their efficiency in day-to-day tasks and discovering insights that helped them improve refrigeration asset performance.
AMC Theaters needed a technology-based solution to ensure their food safety systems were being completed and create transparency into operations at the theater and corporate levels.
Ensure HACCP compliance with proactive restaurant temperature excursion detection and temperature alerts.
Streamline costly, error-prone, and labor-intensive operational checklists and reporting with digital tasks and restaurant food safety compliance reporting.
Monitor refrigeration equipment with a wireless restaurant operations platform 24/7 to preserve freshness and food safety.
Deploys easily with SmartSTART implementation services to monitor one or all of your restaurant locations.
SmartSense wire-free and battery-backed sensors continuously collect temperature and performance data. Our cellular gateways send this data to our dashboard for alarm management, advanced analytics, and enterprise oversight, all from one temperature and compliance monitoring platform -- perfect for food service monitoring.
Collect Environmental Data
Add Networking without IT
Digitize HACCP Checks and Logs
Gain Enterprise Insights and Analytics
SmartSense has been amazing for us. We've been able to leverage that technology to support field ops. I think the dashboard and the real-time asset management and remote temperature monitoring helps us engage with our team members in real time. We're able to pick up the phone, send an e-mail, and be able to respond and react in real time and to be able to take the necessary steps to serve safe food.
Quality of our food is the key to our business, so undoubtedly, having a system that allows us to further strengthen our standards by significantly reducing food waste, not only has a positive impact on our operational logistics, but it also aligns with our environmental commitment to the planet and our consumers.
We have been continually impressed with SmartSense’s innovative and intelligent solutions, which have allowed us to strengthen our unwavering commitment to maintaining the highest levels of food safety for the communities we serve.
Food safety and compliance risks are non-negotiable. Every item needs to be prepared, stored, and served with safety regulations in mind. That means temperature checks, proper allergen handling, and adherence to all the ever-changing health regulations. No restaurant wants fines, product waste, negative reviews, or an unhappy health inspector.
Employee training and turnover are persistent hurdles in the restaurant industry, which often sees high staff turnover. Constantly training new employees on complex menus, specific procedures, and safety protocols is time-consuming and expensive. Inconsistent training can lead to service quality and operational errors.
Maintain consistent operations across all shifts and locations is difficult. Delivering the same high quality of food and service, every time, can be quite a challenge. Without clear, consistent standards in place, consistency can suffer, which, often leads to unhappy customers.
Tight profit margins are a constant reality in the restaurant industry. Things like food waste, unplanned labor, and inventory errors can really eat into your bottom line. To make smart financial decisions, you need accurate, up-to-the-minute data, and getting that manually is often a huge, time-consuming headache.
SmartSense solutions are purpose-built to monitor restaurant operations and food loss prevention.
Explore how they can be used in your business.
Ensure proper condition monitoring for the food supply chain while improving end-to-end safety, customer service, and compliance.
24/7 monitoring for temperature and humidity in critical environments.
SmartSense solutions include all of the hardware and software needed to monitor your critical environment and food service operations.
For both QSR and full-service restaurants, IoT-enabled monitoring systems automate critical control point (CCP) checks by continuously recording temperatures, equipment performance, and task completion. Instead of relying on manual logs that can vary by location, restaurants gain a standardized, defensible record of compliance with HACCP, FDA Food Code, and local health department requirements. This ensures consistency across the brand and simplifies audit readiness with centralized, digital documentation.
Restaurants with dozens or hundreds of locations face the challenge of delivering food safety with consistency at scale. IoT-enabled monitoring platforms help both QSR and full-service restaurants scale operational excellence by continuously collecting critical temperature and humidity data, automating alerts for excursions, guiding restaurant team members through corrective action, and enabling directors to see performance benchmarks across the brand. This combined visibility and actionability reduces food safety risk, ensures staff time is spent on guests rather than paperwork, and protects brand reputation in every restaurant.
Integration ensures that food safety is not an isolated process but part of the daily rhythm of restaurant operations. When IoT monitoring connects with POS, kitchen management, and maintenance systems, it turns compliance data into prescriptive guidance around triggering corrective tasks, aligning refrigeration performance with maintenance schedules, and streamlining workflows and SOPs. This connectivity translates into practical results: fewer missed checks, faster response to issues, and more staff time dedicated to creating memorable guest experiences.
For restaurant food safety directors, the stakes can add up quickly. Temperature excursions or missed checks can escalate into fines, lawsuits, or a widely publicized PR crisis. IoT monitoring provides verifiable, timestamped records and real-time alerts that make it easy to demonstrate due diligence to corporate leadership, regulators, and auditors. With this data, you can proactively address incidents before they become crises, defend your decisions with clear evidence, and have more confident, strategic conversations with your executives about risk mitigation and brand protection.
Digital checklists help you automate your daily opening and closing procedures, prep lists, cleaning schedules, and so much more. You’ll easily assign tasks, track progress as it happens, and even get instant alerts for any missed items. SmartSense’s checklists capability within the Operate module make sure every single task is completed consistently, exactly when and how it should be, giving you complete visibility into your operations and helping you maintain high standards effortlessly. We make sure every task gets done right, every time with Operate. The benefits of digital checklists include: consistency in making operations standard across all locations, accountability with clear assignments and real-time task tracking, tranining that features built-in guidance for new hires on every task, and easily accessible compliance records that are audit-ready.
Digital food labels (part of the SmartSense ONE module, Label) are your secret ingredient for perfect food labels, every time. The system is designed for effortless accuracy, ensuring allergen warnings, nutrition facts, and date codes are always correct and compliant. This means you’ll see less manual error, significantly reduced waste, and enjoy complete peace of mind knowing you’re meeting all evolving food safety regulations. Plus, creating and updating labels across multiple locations is a breeze. By eliminating human errors, you'll more effortlessly meet food safety compliance regulations while reduccing prep time, risk of fines, and manual effort. The added consistency will ensure uniform, professional labels across all food items and locations.
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